Customer Service Representative - Klick Group (Depok, DI Yogyakarta)

Join Klick Group as a Customer Service Representative in Depok, DI Yogyakarta and become part of a dynamic team dedicated to delivering exceptional customer experiences. This contract role offers a competitive salary of Rp 1.850.000 – Rp 1.900.000 per bulan and provides an opportunity to grow within a reputable company. As a Customer Service Representative, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring their satisfaction. This role is perfect for someone looking to start their career in customer service with a company that values their contributions.

At Klick Group, we pride ourselves on our commitment to customer satisfaction. Our team is passionate about providing top-notch service and support. In this role, you will use tools like Zendesk and Salesforce to manage customer interactions efficiently. You will work closely with cross-functional teams to ensure seamless customer experiences. This is a great opportunity to learn and grow in a supportive environment.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat
• Resolve customer issues promptly and professionally
• Use Zendesk and Salesforce to manage and track customer interactions
• Provide excellent customer service and support
• Collaborate with cross-functional teams to ensure customer satisfaction
• Maintain accurate records of customer interactions
• Provide regular reports on customer feedback and service metrics
• Participate in team meetings and training sessions

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field
• Strong communication and interpersonal skills
• Familiarity with customer service software like Zendesk or Salesforce
• Ability to work in a fast-paced environment
• Good problem-solving and decision-making skills
• Ability to meet service level agreements and targets
• High school diploma or equivalent
• Fluency in Indonesian and English

🛠️ Keahlian

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